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Branch Office Management: Page 18 of 20

  • Cultural barriers: Internationally, there are huge differences between business approaches, work ethics and attitudes. Some are overt and easy to identify, like monthlong summer vacations, while others are covert and work against you behind the scenes. Try to understand the cultural differences and plan for their impact.
  • Standardization: Standards for telephone equipment, electricity and other factors must be considered. Make sure your equipment vendors support a wide range of country standards.
  • Local business practices and regulations: Some countries have nationalized services, and procurement could take significantly longer than what you're used to. Also, the unsavory practice of bribing a local supplier for equipment or services may be considered the norm in some locales.

    Now that everything's in place, you can sit back and have a latte, right? Wrong. You must keep tabs on branch office compliance, specifically:

  • Change management: Do you have a methodology for pushing out changes to base configurations, new applications and security patches? Do you know when system revision levels aren't where they need to be?