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Networking

Branch Office Management: Page 17 of 20

It takes a strong command center to effectively manage your remote sites. Whether you have one branch or 1,000, there's no substitute for proper planning. We'll get you started by
July 16, 2004
  • Regional coverage: Don't assume anything. Technology readily available at your corporate headquarters may not be available in your remote branches, and certain providers may not have a presence close enough to realistically support them. Deliver a list of all your locations to the vendors and ask for their nearest facilities and capabilities, including guaranteed response times. In some instances, you may be forced to implement less-than-ideal infrastructure to tie in some locations.
  • Time zones: If you opt for central helpdesk coverage, this may entail staggering the workday for critical staff. If remote systems are to be backed up, or if you have batch processes running, the operating window will be further constrained.

    International Challenges

  • Even more time zones for central support: International time variances can be severe. If you choose centrally located support, be prepared for unconventional staffing hours based on remote-site locations. It may be difficult to recruit strong talent for odd-hour coverage.
  • Language barriers: Native-language communications are always the most effective. Standardize on a single language or hire multilingual administration and support personnel.

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