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Branch Office Management: Page 16 of 20

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    Those with remote locations spread across the nation or the world face additional challenges. In our reader survey, 60 percent of the respondents said they have national branch locations, while 10 percent indicated they have international offices and 29 percent reported having a mix of both. Given the prevalence of remote offices, we've pulled together some best practices for managing far-flung locations.

    National Challenges

  • Different service levels: Be very careful when looking to contract outside vendors for national networking and break/fix support. Some companies are merely franchise operators, and there's no consistency of service from one location to another. Of course, consistency and quality of service can also vary widely for company-owned service providers, depending on the pool of resources they have to draw on. We've seen technicians with widely differing knowledge bases billed at the same rate. If you can spare the time to locate them, best-of-breed service companies in each area might make more sense.