Hummingbird Enterprise System 5.1, $330 per user with basic support. Hummingbird, (877) 359-4866, (416) 496-2200. www.hummingbird.com
Stellent's UCM answered our RFI with applications for Web content management, DM and collaboration. But it does not incorporate and manage e-mail messages and attachments as records automatically like Hummingbird Enterprise does. And it has a higher price.
Still, UCM lives up to its name. Although it doesn't come with a Windows client, UCM lets you import documents into the Stellent Content Server using a standard Web browser from any platform. In addition, you can submit or import documents with WebDAV applications like Explorer; ODMA (Open Document Management Application) applications, such as Word and Outlook; or using a batch loader. When documents are checked in, you can select metadata manually or it can be assigned for automatic categorization.
Like other systems we evaluated, UCM ensures that only one user at a time can check out a document for editing. When that document is checked back in, it doesn't overwrite a pre-existing document. Rather, it is assigned a new version so that changes are tracked and an audit trail can be followed. The audit trail links activities, such as create, delete, modify and circulation (check-in/out) to end users, and includes date and time stamps and identification of the user who took action. The trail can be queried by multiple criteria, such as date range, activity and user.
Like its rivals, UCM offers Web "digital workspaces" for collaboration. This gives users an environment to create, import, access and search documents by project, regardless of content type. Although it doesn't enable Ethical Walls, UCM does let authorized users create a secure workspace without an administrator. Automatic notifications can be sent by e-mail to project teams based on workspace events, such as the addition of a document or a message to a discussion forum.
Stellent's Outlook integration module would let EDU import e-mail and attachments. But unlike our Editor's Choice winner, it doesn't capture them automatically at the client or the server. Users must perform a Save As function from the Outlook menu to save the message into the repository. For EDU to retrieve e-mail and attachments from the Stellent Content Server, we'd have to use Outlook's File Open feature.
Bob Friday, Chief AI Officer for Juniper Networks, explains how the advanced technology is transforming operations.
Contact center leaders from 8x8, Awaken Intelligence, and 360insight discuss the importance of agent experience.
AI may force enterprises to rewire parts of their data centers so they are fully optimized to run such workloads. The question is do you use Ethernet or InfiniBand?
