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Where The Gloves Come Off: Page 8 of 17

I like it when the network operations people: "Work together with the software development unit to create solutions and solve problems."

I dislike it when the network operations people: "Forget to communicate at a nontechnical level with the business users."

If I could change one thing in the IT organization, it would be: "To have better project-tracking software that would be relevant and useful to all functions within the IT organization."

I work at Life Time Fitness because: "It's an exciting, high-energy company leading its industry in quality and because it hires carefully and then encourages employees to take risks."

• At Work: Supports the CIO in aligning IT initiatives with business objectives. Manages IT operations, including telecom, internetworking (WAN), network operations and the technical assistance center. Manages four direct reports and 18 indirect reports