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  5. Integrating CRM: No Pain, No Gain: Page 9 of 18
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Integrating CRM: No Pain, No Gain: Page 9 of 18

If your dream is to make a seamless transition to CRM, dream on. Most midmarket solutions require complicated deployment procedures and customization. Still, with some hard work, integration is possible.
June 10, 2003

We tested CRM applications from ACCPAC, Epicor, FrontRange, Microsoft and Soffront in our Business Applications Lab in Green Bay, Wis., for inclusion in our NWC Inc. infrastructure. We discovered that if you're willing to make modifications--some significant--to your core business processes, these products will indeed require very little customization and can be deployed successfully in just a few days.

However, if you believe as we do that your software should conform to your business processes, rather than vice versa (hey, call us crazy), you'll experience some discomfort. We rated products on their ability to import data from our DB2 database and integrate with our directory, ADS, and we checked their customizability. While no single product performed flawlessly, there were bright spots among the bleak darkness of implementating a CRM application.

Our Editor's Choice was ACCPAC's CRM 5.5. It was customizable yet had a primo feature set, all at a reasonable price. Offerings from Epicor and Microsoft tied for second place.


How We Tested

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