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  5. Integrating CRM: No Pain, No Gain: Page 8 of 18
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Integrating CRM: No Pain, No Gain: Page 8 of 18

If your dream is to make a seamless transition to CRM, dream on. Most midmarket solutions require complicated deployment procedures and customization. Still, with some hard work, integration is possible.
June 10, 2003

GoldMine Business Contact Manager Corporate Edition 6.0, FrontRange Solutions, (800) 776-7889, (719) 531-5007. www.frontrange.com

Lori MacVittie is a Network Computing technology editor working in our Green Bay, Wis., labs. She has been a software developer, a network administrator and a member of the technical architecture team for a global transportation and logistics organization. Write to her at [email protected].

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Executive Summary | How We Tested | Outsourcing CRM

Executive Summary

Midmarket CRM vendors like to claim their systems are usable "out-of-the-box." Not so. While products from ISVs targeting this market are a great deal easier to deploy than those for the large enterprise, implementation pains are still a given. But how debilitating will that pain be? Some products come closer to the ideal of out-of-the-box functionality than others.

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