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  5. Integrating CRM: No Pain, No Gain: Page 11 of 18
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Integrating CRM: No Pain, No Gain: Page 11 of 18

If your dream is to make a seamless transition to CRM, dream on. Most midmarket solutions require complicated deployment procedures and customization. Still, with some hard work, integration is possible.
June 10, 2003

Continued evaluation of each product after initial deployment and customization included testing work-flow capabilities, integration with messaging and, if applicable, customer self-service Web sites.


Outsourcing CRM

As an alternative, Salesforce.com offers a hosted CRM solution, which reduces TCO by housing the system offsite and requiring no desktop client. Salesforce.com takes its CRM program offline and lets mobile sales and customer-service reps work even when they're disconnected. Using the same model as the products from ACCPAC and Microsoft and a local MSDE (Miscrosoft Database Engine) installation, the hosted application can be synchronized with the desktop, providing all the information a mobile employee would need offline.

You might think such a system would hinder customization, but Salesforce.com has made it easy to tailor the application to your needs. In fact, ACCPAC and Microsoft offer hosted versions of their products without any loss of features or functionality.

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