EDU wants its DM system to include XML support for document generation, personalization and transformation. It also demands an integrated RM component that can identify e-mail and attachments as records and retain them in accordance with EDU's retention policy. Finally, Web browser access to both documents and records management is a must because EDU's 5,000 employees handle approximately 20,000 documents daily, using couriers, fax machines and snail mail.
To add to this complexity, all roads lead to the Liberty main office, where policies are approved and underwritten, premiums are processed and claims are paid. Moreover, physical evidence of disaster and litigation--from a broken kitchen sink to a contaminated barrel of oil--must be tracked.
Our vendors had their work cut out for them, and they came through with flying colors. See our complete RFI and vendor responses.
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