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Triage, IT Style: Page 13 of 16

• Love your DBA. Success or failure can hinge on how well your databases are tuned.

• Don't rely on the main project management team to cover everything. Build plans for every technology area--development, networks, systems, helpdesk.

• Don't underestimate the importance of report generation. You may end up tuning live systems just to get them to print a report.

• Train everybody, from end users to developers ... the earlier the better.

• When dedicating people to a large-scale project, be sure to back-fill to cover their responsibilities.