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Triage, IT Style: Page 12 of 16

• Crash the party: Force your way into meetings at the earliest possible stage; don't let businesspeople minimize IT's involvement.

• Pick a code-freeze date well before the go-live date and stick to it no matter what anyone says.

• Test, test, test. When it comes to ERP, fight for end-to-end transactional testing.

• Know your audience. Spend time plumbing the knowledge depths and skill sets of your integration partners. Don't let them make decisions outside their abilities.

• Size matters. Do proper due diligence before selecting and sizing your hardware environment; don't rely on the vendor to do it for you.

• Talk to your customers. Engage end users to ensure what's being built meets their needs. Don't let a vendor start any conversation with "It's been our experience ...."