NetSuite comes with preconfigured roles, but these may be too rigid and confining for most small and midsize companies. Customizing roles for optimal use requires a chunk of time and a good understanding of how the product's pieces interact. The good news is that once configuration is complete, the system requires little administration aside from adding and removing users.
Your existing corporate data can be imported in batch by uploading QuickBooks, CSV or smbXML files (smbXML is the Small and Medium Business Extensible Markup Language developed by NetSuite), but you'll also need to create items such as work-flow approval paths and support escalation rules.
Bottom line: NetSuite 9.5 offers uniformity and integration across the enterprise, but at the expense of depth and customization of particular business processes.
Daniel Koffler is an IT consultant and a manager of several open-source projects. Write to him at [email protected].
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