Sales-force automation and customer-service features are integrated tightly with the Web store front end. I submitted a support case for the widgets I ordered through the Web store and then tracked it as it was assigned automatically to a support technician. Similarly, Web sales-lead forms can be directed to appropriate members of the sales team, and customers can request and review sales quotes from the Web.
NetSuite 9.5 supports basic planning and management for both product- and service-based organizations. But unlike offerings from vendors such as PeopleSoft/J.D. Edwards and SAP, it lacks advanced ERP (enterprise resource planning) functionality, such as shift management, manufacturing scheduling and vertical solutions.
Slick GUI
Compared with earlier versions, NetSuite 9.5 features an enhanced GUI. Drag-and-drop list reordering and customizable drop-down menus complement a series of portlet dashboards, real-time graphical trending data and drill-down capabilities. Although you won't forget you're in a Web browser, these features, together with customizable color schemes and the ability to tweak the behavior effects of menus, drop-down lists and other elements, give NetSuite a slick interface.
I found that the new GUI works best with Internet Explorer 6. Netscape's browser doesn't support all the advanced GUI features and Opera crashed while the dashboards were loading.
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