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Microsoft Talks Up Speech Server 2004: Page 5 of 6

MSS is based on SALT (speech application language tags) language, rather than the VoiceXML standard for integrating text and speech web application interfaces. Microsoft claims that SALT will simplify the
April 06, 2004

  • At least that's the future that Microsoft and its application development tool partners are gambling on.

    In talking to some of the leaders in the telecommunications industry, there is a realization that "times are a changing," but they want to migrate cautiously into the unproven world of converged user interfaces.

    More Questions - What Do You Think?

    How difficult will it be to switch from existing IVR applications to a VXML or SALT-based platform? How important will it be to support mobile users with multi-modal handheld devices with converged self-service applications and services? Will "combined" (e.g., speech input, visual output) speech interfaces be practical for handheld devices? Do we really need the same speech-enabled interfaces at the desktop?

    How will traditional IVR applications benefit most from multimedia interfaces? Will multi-modal applications only reside on the web? Will the communication application providers continue to supply standardized converged user interfaces for their phone systems, or will enterprise customers want to customize their own versions of everything? Who will be doing the interface design and programming for enterprise applications? Let me know your thoughts at [email protected] .

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