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Quad/Graphics Embraces SSL: Page 5 of 7

Most unnerving attack: We had instantly blocked a major virus or worm outbreak, and thought we had it under control. Then we noticed it had gotten in, so we contained that. We think it came through the VPN from a laptop later that day.

What's unique about a printing business VPN: Our work flow is intimate--our process is very much a part of the customers' process and vice versa. It's crucial that we understand their process, and that they are part of our process going into production. Every job is unique, too, because every magazine is unique. We're not just cranking out widgets.

Biggest mistake made in technology circles: A lack of process and change-management procedures.

Best advice: Never stop trying to attain your goals, no matter how hard you think it will be.

Biggest bet: I don't gamble that often, but I bet $100 on the Super Bowl every year and always lose.