We have encountered many offshore development projects at Fortune 500 firms where senior officers stated publicly how wonderful the deal was, but internally everyone knew the projects were a mess. The poor-quality code Bertch found is not unique. It is the rule more than it is the exception.
Without exception, I have experienced the same lack of success in several offshore outsourcing projects for which I was responsible while working with a rather large company. Unfortunately, I was unable to express myself as well as Bertch did. Besides, in one case it would have been politically incorrect to do so--the CEO involved had a technical center in India named after him.
Corrections
The prices provided for Gomez's GPN Service in "A View From There" (Nov. 13, 2003) were not consistent with the pricing scenario we put forth. Gomez has since resubmitted its pricing in accordance with our scenario, which asked for the cost of monitoring up to six locations worldwide. An updated pricing chart--which now includes minimum and maximum values-- can be found here; the report card can be found at here. Even though the Gomez products receive a lower pricing score and total score, the order of finish does not change.
Bill Hayduk
Director of Professional Services -- RTTS
[email protected]
Ed Patterson
Control systems engineer and freelance consultant
[email protected]
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