Gordano Messaging Suite 8.02
This messaging suite works as an add-on to the Gordano Webmail suite. Unlike the Lotus add-on, the Gordano suite neither provides nor recommends using a stripped-down installation, nor does it offer enough features to make you consider adopting its Webmail system to get just the IM software. That said, if you're already invested in Gordano, the two are well-integrated and come at the low price of less than $1 per client.
This product's frustrating user interface needs a revamp. It allows no formatting in its messages, and managing buddy lists and the address book are tedious tasks. Furthermore, the suite provides no broadcast messages, no polling capabilities and no moderated chat rooms.
The Gordano Messaging Suite has a few redeeming values. In the Webmail component, you can see if the message sender is online and instantly reply directly from the e-mail message. No other vendor has this sort of e-mail integration. A user can have all instant messages e-mailed to himself or herself at the end of a conversation and can specify a recommended action to be taken when he or she is offline. At 91 cents per client for IM and mail, this product is a pretty good value, but may be a bit limiting for installations that involve thousands of users.
Gordano Messaging Suite, Gordano, (877) 292-1142. www.gordano.com
Microsoft Exchange 2000 Instant Messaging Service
Sure, Microsoft IM service is free and convenient if you use Exchange, but even then, it's far more limited than the other products we tested. There are no public chat rooms (though one IM can involve multiple people), no moderator capabilities and no editable user status messages. We like being able to say why we're away and when we expect to return. The screen-sharing capabilities are very good, but that's only if you're using Windows XP. Note that we did not examine "Greenwich," which is Microsoft's next-generation release, now in beta.
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