Customizable procedures for tracking a change throughout its life cycle. This is where things get a bit hairy: To track change throughout an environment, IT must have a structure and well-thought-out methodology for routing requests from initial request to final review.
Unless your organization has developed these methodologies, using any CM software is not simply a matter of plug and play. You'll need to put policies in place. Change review and authorization won't always follow the same path. Each pathway represents a separate trackable instance that must be taken into consideration. For example, say a user requests a new application. Depending on where that application is to be installed, this might invoke a review by security, architecture, IT, management, maybe even the CIO. To properly begin tracking and controlling these changes, each possible pathway must be outlined and subsequently programmed into your new software. Sure, some simple tasks are preconfigured, but every company is different, and as such, software will require customization.
This application sits on top of a Windows SQL architecture, but can be installed on a variety of other platforms, including IBM AIX, Hewlett-Packard HP-UX, Linux and Sun Solaris, and a variety of database systems, including IBM DB2, Informix, Microsoft SQL Server, Oracle and Sybase.
Remedy Change Management was cumbersome to install--it required substantially more time than CA's Service Desk did. And the Change Management module is only part of the picture. The entire architecture, which must be installed, includes the Action Request System, which ties everything into the core database, and the Approval Server, which lets you maintain policies for routing approval.
Although, in general, the installation and administration guides are thorough and understandable, you must prepare before beginning the adventure. Read the installation guides, perform a detailed enterprise evaluation, learn and test the Remedy system, and consider how users will be alerted and respond to alerts. Remedy's documentation goes a long way in helping you outline these tasks, and we found its support staff helpful. One note: Remedy's licensing is complex. You must traverse a series of question-and-answer screens, many of them confusing at first, to find the various licensing options. Be prepared to spend some time here.
To realize the benefits of cloud-native software, an application must actually be cloud-native—designed to run in the cloud, interacting with disaggregated cloud services, fully manageable as code—to deliver the expected benefits.
By combining resources and expertise, the AI-Enabled ICT Workforce Consortium will offer a blueprint for how industries can adapt to an AI-dominated future.
IT leaders should heed the guidance of cybersecurity insurance providers who think businesses should prioritize security education, incident preparedness, regular internal audits, and ongoing vulnerability scanning and patching.
