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New standards such as RCS and WebRTC aim to bring unified communications (UC) capabilities to browsers and mobile devices, which may open a new competitive front for enterprise UC providers.
Unified communications vendors typically target enterprise customers, but more than half of private-sector jobs are in small and midsize businesses. Are UC vendors ignoring a potential...
Where will UC take us in 2013? Here are insights from several analysts who forecast deeper integration of UC and applications, the end of voice as a separate market, and more.
Unified communications can be provided as a cloud service, and customers have a huge number of options. But in the long term, cloud UC isn’t necessarily cheaper than premises deployments.
Picking the right UC technology is important, but unless you have unlimited IT resources you’ll be relying on outside services for deployment, training and more. The right VAR can make a UC...
A lack of interoperability among unified communications platforms isn't suited to today's business needs, particularly because partners, suppliers and resellers need to collaborate and...