Greetings all,
The June 9th Edition of Network Computing is now available. Here's what you'll find:
Market Analysis: IP Contact Centers
By Michael J. DeMaria
An IP-enabled contact center gives your agents access to all telephone, e-mail, fax and Web customer communications. We discuss the potential benefits to your business and examine ways to get management buy-in for an upgrade.
RFI Analysis: IP Contact Centers
By Michael J. DeMaria
Of the eight products we examined, our Editor's Choice provided our fictional thermal-management company a comprehensive mix of features as well as integration with legacy systems--all for a price that doesn't freeze out upgrades.
Professional Development Strategies
By Jonathan Feldman
Building a comprehensive training program for your IT staffers will pay off in higher morale and superior customer service. Learn how to implement those plans.
To realize the benefits of cloud-native software, an application must actually be cloud-native—designed to run in the cloud, interacting with disaggregated cloud services, fully manageable as code—to deliver the expected benefits.
By combining resources and expertise, the AI-Enabled ICT Workforce Consortium will offer a blueprint for how industries can adapt to an AI-dominated future.
IT leaders should heed the guidance of cybersecurity insurance providers who think businesses should prioritize security education, incident preparedness, regular internal audits, and ongoing vulnerability scanning and patching.
