Prerequisite software is easily obtained and installed through handy links provided in Sift's installation document. For my tests, the target server had .Net redistributable 1.0 and .Net Framework SP2, so all that was required was a quick download and installation of the .NET J# redistributable (required because Sift's server-side components were developed in J#).
Once Sift was installed, I was prompted to log in. Normally, I wouldn't mention such a mundane step, but this is one area where Sift needs some work. There is no administration required for users because there is no user administration.
While Sift takes advantage of integrated windows authentication through IIS in regard to access to Web services, this does not apply to users of the Sift
console. Service Integrity is aware of this issue and is working on a more integrated solution for user administration.
|
Good
In-depth monitoring of .Net Web services
Real-time dashboard and alerts Bad
Impossible to modify some configuration aspects after installation Lacks user management and authentication required to create new user
Sift, $2,000 per CPU. Service Integrity, (617) 965-0281. |
Bob Friday, Chief AI Officer for Juniper Networks, explains how the advanced technology is transforming operations.
Contact center leaders from 8x8, Awaken Intelligence, and 360insight discuss the importance of agent experience.
AI may force enterprises to rewire parts of their data centers so they are fully optimized to run such workloads. The question is do you use Ethernet or InfiniBand?
