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Web SLA Managers: The View From There: Page 7 of 22

Baseline reports, which pitted our transactions against similar sites, also are available. Keynote, Gomez and AlertSite all offer this feature. Like Gomez, Keynote compares utilization and availability but adds regional and service-provider views.

Keynote supports alert triggers based on monitoring city or monitoring agent. You can specify all agents/cities or just some agents/cities, and define the availability and/or response threshold violation.

Instead of grouping alerts or notification, Keynote creates alert definitions. We like being able to attach many alert definitions to a URL or transaction monitor, and then attach the notification to many URL and transaction monitors. The alarm display allowed us to easily assign and audit those alarms we had applied to our monitoring.

Site administration is tightly controlled by Keynote and was not completely available to us. Keynote says it likes to review all scripts prior to

letting them go live on its production network. And they charge more for full access. We offered to trade access for widgets, but Keynote hasn't gotten back
to us yet.