Vendor market share based on systems shipped and CSR shipments in each subsegment are presented through 2003. Data is also provided for price per port, price per system, price per CSR, and ports per system. A breakdown of the Enterprise Call Center value chain is also presented for the period 2000 through 2008. In addition, niche/emerging segments within the Enterprise Call Center, such as Call Mining and Third-Party Verification are presented and analyzed.
The Public Environment: This is broken down into major segments, including: Lawful Intercept; Air Traffic Control (ATC); Military; Public Safety; Incarceration Monitoring, and Public Event Recording. Each of the Public Environment subsegments is broken down by end-user revenue, system shipments and port shipments.
According to Blair Pleasant, co-author of the report, "While there are many analyst reports on the call center recording market, no other report provides this level of detail and granularity of the market numbers, as evidenced by the multitude of tables and graphs that segment the market in a variety of ways in order to present a comprehensive view of the market... [T]his is the only report to also cover the Public Environment, which is a very significant part of the recording/logging industry and should not be ignored."
"Voice/Data Recording: Markets, Products & Suppliers" is available through Tern Systems for $1,200. Walt Tetschner says they'll give money back if you think report contains less market data than any other competitive report. You can call too at 978-266-1966.
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