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The Survivor's Guide to 2004: Network and Systems Management: Page 6 of 12

Here are some areas where utility computing will help in 2004, according to technology researcher Summit Strategies:

• Business and business process guidance, to help companies define their business objectives and the processes best suited to achieving them;

• IT architectural, integration and process services, to help companies adapt their IT environments to be more responsive to business needs and accommodate dynamic computing principles;

• Virtualized, pooled IT infrastructures that improve the cost-effectiveness, availability and flexibility of IT environments;

• Automated, policy-based management tools and standardized, repeatable, best-practices management processes that provide comprehensive management from individual IT elements, up through the business-process level;