Proxy Remote Control 4.0, $175/$25,250. Funk Software, (617) 497-6339, (800) 828-4146. www.funk.com
Linktivity WebInteractive 2.0
Most remote-control programs require a control, or guest, program for the helpdesk or the remote user and a host program for the corporate desktop. But with SpartaCom's Linktivity WebInteractive, you don't need to install any software on either side. All you need is a Web browser, and your sales or service and support team will be talking with and helping customers and employees in no time.
Linktivity's remote control is not a program for end users to maintain connections with their corporate desktops. Like Altiris' Carbon Copy, it is a component in a client-server package. Linktivity is aimed at sales and helpdesk support to communicate and help customers and employees. We installed the Linktivity "connectionpoint" on a Windows 2000 Advanced Server. Prerequisites included IIS and an SMTP server for operation. We used an existing SMTP server in the lab for the testing and skipped to the IIS configuration. Configuration then went smoothly, and Linktivity was available for service and support.
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