As UM gets its makeover to UC and as wireless markets get comfortable with 3G products, we'll see more entrants to the UC playing field--entrants that are distinguishing themselves with open standards and clear paths for integration into enterprises. This will challenge single-vendor models flowing from proprietary PBXs with a best-of-breed approach that will make this space one to watch.
As this article goes to press, Active Voice Kinesis announced a unified communications solution for Exchange 5.5 and 2000. It will feature a ViewCall module that lets users manage live telephone traffic from the desktop. And later this year, Alcatel's Unified Communication system will move out of beta. It will bring together a CTI (computer-telephony integration) server, VXML media server, run-time J2EE application server and UM under a Linux OS (RedHat 7.2).
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