When it's not just a job: I enjoy thinking of ways to stretch the IT envelope to improve customer support and services. The product isn't any good if no one wants it. Each year, the NWS issues a customer service/support survey to our 135 field sites. The results from the latest survey two months ago indicate that 92 percent of the field sites rated the NCF's level of service to be good or excellent.
Best advice: Three things I live by: I work for the taxpayer as a public servant. Take the job seriously, but don't take yourself seriously. Understand to be understood.
For fun: Lifting weights, working out, music, reading.
Wheels: 1999 Honda Passport. I drive it on my 160-mile round trip to work each day from Fredericksburg, Va., to Silver Spring, Md.
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