Vabulas says he also puts customer satisfaction atop his company's priorities. Others are picking up on the same message. For example, last September DirectPointe, a Lindon, Utah-based provider of subscription-based computing solutions for small and midsize customers, bought the help-desk division of Center 7, a privately held provider of outsourced help-desk solutions. Among other things, the deal gives DirectPointe additional underlying infrastructure to better serve its clientele, which depends on DirectPointe's own IT infrastructure for its livelihoods.
Specifically, the deal allows DirectPointe to offer comprehensive 24x7 support to clients. Now DirectPointe will be able to offer first-line support with the ability to escalate support requests directly to the vendor. In addition to this deal, the company is also shoring up ties to key infrastructure companies, including many newcomers on the scene that address specific customer pain points. That includes Abridean, Altiris and Corewise.
"We're working hard to ensure that our company can offer complete, comprehensive IT solutions that aren't lacking," says DirectPointe executive vice president Dan Atkinson. "We have considered moving more into what some would consider classic IS services, meaning we'd touch more of the applications side of the business. But for us, focusing on the infrastructure side of things has turned out to be a good bet."
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