Take, for example, a simple case of a customer information system purchased several years ago and an order-fulfillment system just put into place. How do you relate orders to customers? Can you easily connect a failed delivery back to a customer?
Without EAI, the typical process to resolve these problems is:
1. A businessperson determines the process that occurs and defines what needs to be done.
2. These business requirements are then turned over to an analyst, who determines the best way to achieve the business goal.
3. A programmer implements the solution.
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