Something needed to be done, so STS was brought in to help with the project. "We had worked with STS on other business-continuity solutions and had always found their expertise in credit-union needs to be outstanding," Kinne says.
Headquartered in San Juan Capistrano, Calif., with additional offices in Santa Clara, Calif., STS is a solution provider of disaster-recovery, hosted and premises-communications solutions. It has partnered with companies such as Interactive Intelligence and Adapt Telephony Services since 1999 to provide state-of-the-art solutions for its more than 50 clients in the financial industry across the country.
"Improving service, improving operational efficiency and lowering costs are priorities for credit unions, and all of this is best accomplished with computing power and continuous, reliable access to the associated stored data," Sato notes.
STS suggested adding to Silver State's network a new centralized disk-to-disk (D2D) backup-and-recovery solution called RealTime from Fremont, Calif.-based Mendocino Software.
Mendocino's RealTime technology features a "time-slider" on a separate testbed machine for tasks that require full copies of application-production data, which significantly reduces cycle times, improves productivity and helps resolve critical service issues quickly.
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