We put Communité and Unity side by side and looked at each product's ability to manage a single UM store as well as provide functionality for mobile professionals. We also scrutinized their management capabilities and support for LDAP, MIME, SMTP, VPIM and other open standards that would help the systems integrate with various enterprise resources.
When the dust settled, Interactive Intelligence's Communité got our bid. Communité provided the best value based on the per-user cost of UM, it provided the most features, and it received high marks for integration.
Our Scenario: This RFP evaluates TCP/IP-enabled unified-messaging products that support SIP for Legal Eagles LLC, aka Leagles.
Leagles provides legal research and information services to law professionals. Its mission is to offer high quality at a low cost. To that end, the company uses the latest technology to achieve high levels of efficiency and responsiveness to client needs nationwide.
Leagles has offices in Boston, Chicago, New York, San Francisco and Seattle. The San Francisco office is relocating to Oakland to take advantage of a more favorable business climate and to reduce operating costs. The new Oakland location provides QoS (quality of service) for voice and data on a Gigabit Ethernet (TCP/IP) backbone throughout the building with switched 100-Mbps network connections to every desktop. With plenty of headroom on the network, Leagles Oakland is investigating an IP-enabled UM product to combine digital voice and data on the same network.
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