Network Computing is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Branch Office Management: Page 3 of 20

  • Geographic location and time zones: Can a centralized support group cover the distance and time-of-day variations?
  • Language differences: Even if you can find people to cover 24 hours at a central location, are there language barriers?
  • Business requirements: How can you best meet special business-unit needs? For example, if a remote warehouse is printing pick slips for shipping, it will need reliable on-site printer support.
  • Standardization: Are corporate and industry standards defined and adhered to? Streamlining support means minimizing variables. Are multiprotocol environments truly necessary?
  • Architecture: The expertise required to support complex architectures may dictate additional support, so simplify whenever possible. Are you planning for redundancy in critical components of your architecture? Will you define the applications and support them with the necessary architecture, or is it better to select applications that integrate nicely with your existing environment?