"We'd set up the infrastructure at the new facility, figuring that everyone else was going to move in by a certain date, and then they were stuck in the old building for another two months," says Horio. "We ended up not having enough bandwidth at the old location. The applications basically just died because of that. Everything just sort of slowed down."
But the problems didn't end there. Horio was behind the eight-ball when it came to negotiating with the telcos and ISPs about provisioning new lines for a cutover to the new network. Once the original move-in date was missed, it was like trying to hit a moving target. This was complicated by the service providers' long lead times for provisioning. If he had to do it over again, says Horio, "I would have put up another network rather than trying to do a cutover from one to the other."
As the museum's opening approached, the multimedia kiosk project was also running behind schedule. KIS had established the basic hardware and software infrastructure for the system over a span of several months, and took only about a week to install the systems in the museum. But KIS didn't receive all of the video to be encoded until shortly before the museum's opening date.
"The museum had people traveling all over the world filming these videos," says Julie Giersbach, project manager at KIS. "By the time we got them, it was a week before the opening."
After their initial work on the videos, the team had only two days to deploy them on site. Although KIS had performed staging and testing at its facility before implementing them on site, they didn't get to do a test run at the museum prior to the opening date.
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