These days, applications and data are the lifeblood of most organizations, and everyone expects that the applications and data they need to get their work done will be available. But ensuring true application and data high availability (HA) – by which we mean the assurance that you can interact with them at least 99.99% of the time – can sound like a costly proposition. A clear understanding of where to apply HA and how to do so cost effectively can more than justify the cost. In fact, it can protect you from the extensive costs and consequences of downtime and disaster. The question is, how can you determine how best to invest in a high availability infrastructure?
The place to start is with a clear understanding of the value of different applications to your organization: Which applications, or combination of applications, would cause the greatest financial loss to your organization if they were to go offline for more than — let’s be specific, here — 4.38 minutes in a given month? That’s the maximum amount of unplanned application downtime that would be tolerated in an HA environment.
For some companies that might be a customer-facing order entry system or an application that performs high-value transactions in real time. If the loss of revenue caused by one of these systems being inaccessible is greater than the cost of a high availability infrastructure, it becomes pretty easy to justify supporting those applications with an HA infrastructure. If the application suddenly goes offline — for whatever reason — your primary infrastructure would fail over to secondary infrastructure, and your applications could be back up and running in seconds, ensuring continued support for your customers and business operations.
The financial significance of application downtime is not the only factor to consider. There may be reputational costs that could be just as injurious. If your company brand is all about reliability or security, for example, it’s not a good look if your customer-facing systems go offline and you can’t bring them back for several hours. Why would customers trust you if you can’t keep your own applications running? Again, the ability to bring your customer-facing systems back online within moments may be readily cost-justified if the reputational costs of being offline would ultimately prove even more damaging to your business.
In identifying your critical applications, you will quickly discover that there are far more applications that, while indispensable to your organization’s day-to-day operations, are not so important that your business will suffer catastrophically if they suddenly become unable for more than a few minutes. Their being offline will be annoying, but it may be difficult to justify an investment in a high availability infrastructure because individuals are annoyed.
Still, there are things that you can do to ensure that these not-quite-critical applications remain as accessible as possible without the full protection of an HA infrastructure. Unsurprisingly, some of the best things you can do are the things most often ignored:
These are some of the most cost-effective ways to increase application availability without investing in an HA infrastructure. They’ll also lessen the risk of reputational damage if your applications go offline unexpectedly. What, you didn’t even have a backup plan? You never bothered to patch your systems? Your users may be annoyed, but you don’t want them posting comments on Facebook or LinkedIn.
Eddie Smith is a Solutions Architect at SIOS Technology.
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