But the versatility of SES is most apparent with Series III. In addition to accommodating multiple data sources, the software serves as the underlying information clearinghouse for Vista, Symon's real-time reporting software for managers, and Contact Center Community, Symon's workforce management system.
Series III also consolidates data for practically any type of historical or real-time report. And whether your company has one call center, or a network of centers, you can use SES Series III as middleware with your routing software.
Subsequent versions of SES will enable you to replicate the software on multiple servers to ensure SES keeps running even if one of your servers doesn't. 972-578-8484, www.symon.com
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