WINNER: Accpac CRM 5.5 (5.6 now available). Accpac International, (800) 945-8007, (925) 461-2625. www.accpac.com
ACCPAC'S FLEXIBLE CRM SUITE is just the ticket for small and midsize businesses in need of an affordable way to manage customer relationships. This completely Web-based product supports customization at the data and user-interface levels and offers a wide range of reporting options, including custom report-generation tools and integration with Crystal Reports, an enterprise standard. Accpac's product has a well-designed work-flow engine that includes both escalation and notification features. The easy-to-navigate system lets end users personalize the look and feel of information in a manner similar to an enterprise portal. Speaking of which, Accpac's self-service portal for customer interaction and its knowledge-management system provide a feature-rich customer-support environment.
FINALISTS: Clientele CRM.Net 8.1. Epicor Software Corp., (800) 883-4582, (949) 585-4000. www.epicor.com
Microsoft Business Solutions CRM 1.0 (1.2 now available). Microsoft Corp., (800) 426-9400, (425) 882-8080. www.microsoft.com
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