When Veritas Software Corp. (Nasdaq: VRTS) launched Backup Exec 9.0 this January, it boasted that the software was the first backup software package with integrated support for the new storage-specific features in Microsoft Corp. (Nasdaq: MSFT) Windows Server 2003, which at the time was still in beta (see Veritas Backs Into Exchange and Veritas Lifts Lid on Backup Exec 9).
Then, when Microsoft shipped Windows Server 2003 in April, Veritas claimed Backup Exec had completed Microsoft's "rigorous certification" for the operating system (see Veritas Down With Win 2003).
But as it happens, the Veritas software didn't actually work with the final version of Windows Server 2003. Oooooooops!
Late last month, Veritas was forced to issue a new "build" of Backup Exec 9.0 for Windows because the original version it shipped wasn't compatible with a key feature of Windows Server 2003. That snafu is now requiring customers with the older software to download -- and reinstall -- a 600-Mbyte updated version of the application.
What happened? The issue, according to Veritas, has to do with the Volume Shadow Copy Service (VSS), a feature built into Windows 20003 that provides the ability to make point-in-time copies of single or multiple volumes (see Windows Soaks Up Storage). Veritas says it developed Backup Exec 9.0 to work with release candidate 2 of Windows 2003 but that Microsoft made some last-minute changes to VSS that caused it to become incompatible with Backup Exec.
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