Trying to retrieve emails stored on individual CDs or hard drives could take technicians between three and five full days of work, according to Department systems and network administrator Dale Huitt. Figuring that a technician makes $25 an hour, that got really expensive, he says. They needed a way to speed up the process.
The software cuts the time dramatically by offloading copies of email messages and attachments from Micrososft Exchange to a separate archive server. Then, based on policies set by the IT administrator, the messages are moved to lower-cost storage.
The unique thing for users is that they see all their information as active, Huitt says. In the event of a system failure, that data is still available to the user -- archived off of the exchange server.
The Department claims that installing the software has allowed it to consolidate from three mail servers down to one, and from three email managers down to one. This allows us to focus on other things besides email, Huitt says.
All is not perfect, however. The Department says it has encountered one problem since installing StorageTek software, claiming that once emails with attachments are archived, the attachment does not always follow the email when it is forwarded to another user.
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