"Typically, the quality for consumers using VoIP really isn't there yet," Phil Solis, analyst for ABI Research, said. "On a good day, it may sound fine. But on a typical day, if there's lots of Internet traffic, you might have latency and jitters. Your call can range in sound from pretty OK to low-volume garble."
Nevertheless, manufacturers are adding VoIP support in handsets for people looking to save minutes on subscription plans by making calls through Wi-Fi hotspots, which are wireless Internet connections popping up in airports, cafes, hotels and other public places. Even this use, however, is expected to be limited.
"The typical consumer has a pretty big bucket of minutes now, so it wouldn't be a really big savings," Solis said.
Among the manufacturers selling VoIP phones on Windows CE is Inter-Tel Integrated Systems Inc., which recently shipped the Inter-Tel Model 8690.
VoIP features Microsoft plans to include in Windows CE 5.0 are multiparty audio conferencing, Exchange Server integration with contact search and calendar capabilities and unified messaging.
Bob Friday, Chief AI Officer for Juniper Networks, explains how the advanced technology is transforming operations.
Contact center leaders from 8x8, Awaken Intelligence, and 360insight discuss the importance of agent experience.
AI may force enterprises to rewire parts of their data centers so they are fully optimized to run such workloads. The question is do you use Ethernet or InfiniBand?
