3 -- Giving the customer an option of getting information through one or more Crossroads' services, which frees them up for the actual decision-making and action-taking rather than having to worry about the process of monitoring and reporting the information.
The customer can choose to purchase the RVA directly or work with a Crossroads partner as part of a service. Crossroads' RVA is a 1U high (i.e., 1.75 inches) rack-mountable "box" that sits non-disruptively in the tape environment data path. Naturally, the RVA ties into the LAN environment in so it can be managed and transmit its findings, such as email alerts, as necessary.
A customer can choose to work with a Crossroads partner to use one or more of the following tape environment services:
Library Monitoring and Alerts -- this service provides daily reports on all triggered events, such as lost device communications or serious error conditions. However, the service can also report on less critical, but still important alerts -- described as cautionary, concern or simply informational conditions -- that describe poor drive efficiency or high device load counts, which may have a long-term impact on systems' costs, capital expenditures or successful data recovery.
Tape Environment Site Analysis -- a survey report is generated after, say, a 90-day analysis of a site's tape environment, offering a comprehensive analysis of its condition. This includes drive-tape cartridge error analysis of the interaction between drives and tape media, overall tape performance over the analysis period, and whether or not the utilization of the tape drives are reasonable or not. The report uses clear, easy-to-view, sophisticated visual approaches (such as spider charts), as well as reference information generally not be available to the customer, so the site analysis is best delivered as a service.
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