There's always room for improvement in planning because companies learn from experience. Doug Smith, IT disaster-recovery manager at Southern Co., a utility-holding company, says Hurricane Ivan tested plans last year. "We already have much-improved communications-infrastructure views, but we're finding out what went wrong with our handling of Ivan," Smith says. "Our plan in 2005 is to combine the right combination of IT and operations so we have the right resources for support."
But not everyone puts business-continuity plans into practice--and that's a problem. "Most business-continuity plans sit on a shelf, and they're never tested," says Peter Gerr, an analyst at IT market-research firm the Enterprise Strategy Group. "One out of five recovery efforts fails."
Illustration by Gordon Studer
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