Danske Bank's IT systems and Internet banks are operating normally now, the bank says. As a consequence of the IT problems, however, the bank expects to have to pay compensation to a number of customers.
In a statement, the bank said: "We are analyzing the causes of this unacceptable systems breakdown and will publish a statement when this work is completed." The enquiry is expected to take about a week, bank officials say.
According to Schleidt, Danske Bank has not yet negotiated monetary compensation from IBM for the most recent outage, but it does expect to do this at some point. But for now, he says, it's more important to work with IBM "and agree on actions to minimize our operational risks for the future."
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