|
Empirix OneSight 5.0, starts at $50,000. Empirix, (866) 228-3781, (781) 993-8500. www.empirix.com |
Alerts and Reports
Any alert system worth its salt sends e-mail, pager or SMS notifications, and fires off executables and SNMP traps. OneSight adds value to notifications with its centrally managed escalation procedures. I set up some escalation alerts and watched them send secondary notifications to our widget managers.
Bob Friday, Chief AI Officer for Juniper Networks, explains how the advanced technology is transforming operations.
Contact center leaders from 8x8, Awaken Intelligence, and 360insight discuss the importance of agent experience.
AI may force enterprises to rewire parts of their data centers so they are fully optimized to run such workloads. The question is do you use Ethernet or InfiniBand?
