The product's remote-control software lacked instant messaging and shared-clipboard capabilities, and Linux-only patch management also brought down ZENworks' score.
Novell ZENworks 6. Novell, (888) 321-4272, (801) 861-7000. www.novell.com
Despite its name and roots in managing mobile devices, Mobile Automation's desktop-management suite is a good first start, but it needs work.
We were disappointed in its lack of alert capabilities, limited license monitoring and lack of patch management. The suite did, however, offer some of the best self-healing capabilities of the products tested. We could fix any system setting and find missing files and registry keys. We were even able to reset VPN and dial-up configurations.
Mobile Automation has a few unique features, too. For example, lookup lists in its inventory reports let us replace values, such as 0, 1 or #CAEF, with other names or values. The inventory also can easily pull information from .ini configuration files.
In addition, we could announce the availability of a new software package via a desktop shortcut. The advertisement puts an icon on the end user's desktop; when the user double-clicks it, the package is downloaded and deployed. Alternatively, users can access a download-center Web page for self-service installations.
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