Yes, SaaS has its problems. There are privacy issues to address. Will you be able to get someone on the phone who knows what he's talking about? And Salesforce.com outages are big news for a reason. But let he who is without outages cast the first stone.
Preparing for SaaS takes time and effort. You need to do due diligence, calculate TCOs, ensure that the provider can do at least as good job as you and scour SLAs for sneaky clauses. You must be ready to customize and integrate apps and have emergency procedures in place if the provider goes belly up. And IT will still be on the spike if something goes wrong.
But IT is already on the spike when it does everything itself. So take a good look around the data center and start making a list. Not every problem has to be yours.
Bob Friday, Chief AI Officer for Juniper Networks, explains how the advanced technology is transforming operations.
Contact center leaders from 8x8, Awaken Intelligence, and 360insight discuss the importance of agent experience.
AI may force enterprises to rewire parts of their data centers so they are fully optimized to run such workloads. The question is do you use Ethernet or InfiniBand?
