Don't put too much weight into what Microsoft is giving up right before a judge rules it must, but take advantage of any changes that will help your organization improve service.
Lori MacVittie writes:
Does anyone really believe that Dell, Gateway and Compaq will suddenly offer these "new" configuration options to the consumer? It's too much work and too costly for the OEM to customize the software in each machine that goes out the door, and end users are conditioned to accept what the OEM offers without question. Technical support is also an issue for OEMs and the enterprise. With a "standard" Microsoft desktop it's easy to train personnel and require a specific set of products to receive support. The possibility of a fractured user base using non-Microsoft products would be a nightmare for tech support staff.
Counterpoint: It's Nothing New, and It's Just for Show
There's nothing new in Microsoft's newfound openness, and I'm less hopeful than Don that it will amount to anything that will benefit the enterprise. Microsoft is giving end users capabilities that are already available. Users can download Netscape, Opera or Mozilla. Users can download RealNetworks or QuickTime for multimedia. Users have choices. But, for the most part, they just don't care because Microsoft took care of them and told them they didn't need anything else.
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