However, the Veritas desktop backup software lacks one significant feature that's provided by Connected Corp.'s DataProtector, one of the main players in the segment: DataProtector stores only one copy of any given document, even if it's stored on the machines of multiple different users. That can dramatically cut down the amount of storage needed to back up hundreds of desktops, says Tom Mackowski, senior technical product manager at Connected.
"Project Shadow actually increases the amount of storage required to back up PCs... it's an additional strain on that infrastructure," he says.
Veritas spokesman Jeremy Roe says customers aren't interested in this feature. "In speaking to our customers and prospects, we discovered that single-instance storage technology ranked fairly low on their list of priorities," he says.
Meanwhile, Metcalf points out that the Connected software has the same drawback as NetBackup Pro as a standalone solution. "Because this is the first integrated solution of its kind, we don't consider [Connected's DataProtector] direct competition," she says.
In any case, Veritas is hoping to tap what it sees as an underserved market. According to Veritas, the problem of companies not protecting data assets on desktops and laptops is pervasive: The company commissioned a study from research firm NFO Prognostics, which found that 60 percent of typical mobile users' data isn't backed up.