The product's new directory tool lets you map phone extensions with first name, last name, extension type, site, department, location,
e-mail address, mail code and comment fields. External address books (from LDAP or flat file imports) can be integrated into the ETM environment, and the directory can support up to 1 million listings.
Reporting tools also have been improved. Admins can sample subsets of data rather than running queries against the full database. The TeleAudit module provides detailed call records, billing estimation and CO/PBX diagnostic reports based on admin-definable criteria.
The Bottom Line
Existing SecureLogix ETM customers under support can upgrade to 4.1 free of charge. For those wanting to upgrade and take advantage of TeleVPN functionality, the DSP-equipped PMC starts at around $6,000 for the first span. For a base configuration (assuming two small sites), plan to spend about $12,000 on top off the basic ETM costs (minimally $40,000 or so total for two 400-user sites) for a yield of 24 encrypted channels per location. Remember that you need a properly equipped ETM at each site to take advantage of the TeleVPN technology. Any call made to a location without a TeleVPN installed will be a clear-channel call.
Joe Hernick is an IT director for a Fortune 100 firm; he has 12 years of consulting and project-management experience in data and telecom environments. Dean Ellerton is director of technology for a New England boarding school. Write to them at [email protected].
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