There's only been one 15-minute outage with the SAN since it was installed more than a year ago. A port on one of the Gadzoox switches failed and didn't switch over automatically. Maimonides's IT personnel quickly figured out the problem and switched it over manually.
"The SAN has been absolutely rock solid," says Moroses, noting that about five or six of the IBM SSA drives have failed, but the DataCore software handled those outages seamlessly.
Moroses says the hospital leaned toward IBM hardware because it receives extremely prompt service from IBM Global Services, which supports Maimonides's storage infrastructure.
"We're going to stay with the IBM family, primarily because they have the ability to get parts here in four hours. They've proven it time and time again. That's well above what we've seen from the people who service the HP stuff."
When it evaluated storage suppliers, the hospital did consider a bid from EMC Corp. (NYSE: EMC). "It was top-of-the-line stuff, based around the Symmetrix. I'm not going to knock the EMC solution, because it had a lot of nice features. But in some places you have a culture where it's hard not to go with the king of the mountain, and we weren't afraid to go with another player."
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