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Effective Change Management: Page 6 of 11

Deviation standards help define the when, who and how of reacting to an emergency event.

• "When" helps administrators and managers identify when a deviation is appropriate.

• "Who" defines who can make the call to permit a deviation, and who should provide verbal approval from both business and technical perspectives.

• "How" helps an entity determine which procedures are required before action is taken. Although the entity might be implementing changes in an emergency fashion, it doesn't mean that changes should be made ad hoc. It just means that the company is accepting more risk on the side of the change to prevent a potentially more costly result of not making the change fast enough.

Control elements that must go into a deviation standard include: